Terms & Conditions

1Acceptance of Terms

By browsing our website, sending an enquiry, approving a proposal, paying an invoice or using any of our products, you confirm that you have read, understood and agree to be bound by these Terms, together with our Privacy Policy. If you are accepting on behalf of a company, you confirm that you have the authority to bind that company.

Where a signed proposal, agreement or statement of work exists for your project, its specific terms take priority over these general Terms if the two conflict.

2Definitions

• "Client" / "you": the individual or business engaging Yateer's services.
• "Services": all work we provide, including design, development, marketing, automation, support and training.
• "Proposal": the written quotation, estimate or statement of work describing a project's scope, price and timeline.
• "Deliverables": the final website, software, designs, files or other output created for you under a Proposal.
• "Go-live": the date a website or system is launched to the public or handed over for use.

3Our Services

Yateer provides services through three divisions:

These include websites and CRM websites, e-commerce stores, custom software, WordPress plugins and themes, mobile apps, workflow and AI automation, Google Ads and digital marketing, SEO, monthly support and maintenance, graphic and 3D design, 3D printing, and training programs. The exact services for your project are those listed in your Proposal.

4Proposals, Quotes & Scope

• Quotations are valid for 30 days from the date issued, unless stated otherwise.
• A project starts once you approve the Proposal (in writing, by email or WhatsApp) and pay the advance.
• Only the features, pages and items listed in the Proposal are included. Anything else is treated as additional work.
• Estimates based on incomplete information may be revised once full requirements are known. We will tell you before any change in price.

5Payment Terms

Unless your Proposal says otherwise, project payments follow this schedule:

• Invoices are payable within 7 days of issue.
• Prices are in Indian Rupees (INR) and exclusive of GST, which is charged at the applicable rate. International clients may be invoiced in USD, GBP, AUD, EUR or AED as agreed.
• Bank, payment-gateway and currency conversion charges are borne by the client.
• Monthly plans (support, hosting, marketing, automation) are billed in advance at the start of each billing cycle.
• If payment is overdue, we may pause work, withhold deliverables, or suspend hosted services and support until it is cleared.

6Client Responsibilities

To deliver your project on time, you agree to:

• Provide accurate information, content (text, images, logos, product data) and access credentials on time
• Make sure you own or have the rights to all content and materials you give us
• Name one point of contact to give feedback and approvals
• Review and approve work within 5 working days of it being shared
• Keep your own backups of important business data, and change shared passwords after handover
• Make sure your website, products and ads comply with the laws that apply to your business

7Timelines & Delays

Timelines in a Proposal are estimates based on receiving content and feedback on time. Delays caused by late content, approvals, payments or third parties will extend the timeline accordingly.

8Revisions & Change Requests

• Each Proposal includes a set number of revision rounds (usually 2 rounds per design stage).
• Extra revisions, new features, new pages or changes to approved work are change requests, quoted and billed separately.
• Changes requested after go-live are covered under a support plan or billed at our hourly rate.

9Intellectual Property & Ownership

• Your deliverables: once all invoices for the project are paid in full, ownership of the final custom designs, content and code created specifically for you passes to you.
• Before full payment: all work remains the property of Yateer and may not be used, published or transferred.
• Our tools: Yateer keeps ownership of its own pre-existing code, frameworks, plugins, templates and know-how. Where these are used in your project, you receive a non-exclusive, non-transferable licence to use them for that project.
• Third-party items: themes, plugins, fonts, stock images and software from other providers remain subject to their own licences.
• Your materials: you keep ownership of content, logos and data you provide, and you give us permission to use them to deliver the project.

10Third-Party Services & Costs

Many projects depend on third-party services, such as domains, hosting, premium plugins, payment gateways, SMS/WhatsApp APIs, email services, maps and app stores.

• Unless included in your Proposal, these costs are separate and payable by the client, directly or through us.
• Domains and accounts should be registered in the client's name wherever possible.
• We are not responsible for outages, price changes, policy changes or account suspensions by third-party providers.

11Hosting, Support & Maintenance Plans

• Monthly and annual plans renew automatically until cancelled.
• Either party may cancel a plan with 30 days' written notice. Fees already paid for the current cycle are not refunded.
• Plans cover only the tasks and hours listed. Unused hours do not carry over unless agreed.
• Support is provided during office hours (Mon–Fri, 10 AM – 6 PM IST) through our ticket desk, email or WhatsApp.
• If hosting fees go unpaid, the website may be suspended, and data may be deleted 30 days after suspension.

12Digital Marketing, SEO & Google Ads

• Our management fee is separate from your ad spend, which is paid directly to Google, Meta, LinkedIn or the relevant platform.
• We work to improve rankings, traffic and leads, but we cannot guarantee specific positions, lead numbers, sales or returns. Results depend on competition, budget, platform algorithms and market factors.
• Ad accounts should be owned by the client. We access them as a manager or partner.
• You are responsible for making sure your offers, claims and landing pages follow advertising policies and consumer laws.

13Plugins, Software & Licences

For Yateer plugins, themes, apps and software products:

• A licence is granted for the number of sites or users stated at purchase. It is not a transfer of ownership.
• You may not resell, redistribute, sub-license or remove licensing or credit from our products without written permission.
• Updates and support are provided for the period included with your licence or plan.
• Changes to the code by you or others may void support for the affected features.
• Products are compatible with the WordPress, WooCommerce and PHP versions stated at release. We cannot guarantee compatibility with every third-party theme or plugin.

14Training Programs

For our 3D design, additive manufacturing & 3D printing, and entrepreneurship & marketing programs:

• Schedules, venues and content are agreed with the institution or participant in advance and may be adjusted where needed.
• Course materials are for participants' personal learning and may not be copied or redistributed.
• Participants must follow safety rules when using 3D printers, tools and equipment.
• Fees and refunds for training are as stated in the program agreement or registration terms.

15Confidentiality

Both parties agree to keep confidential any non-public business information shared during a project, including pricing, strategies, customer data, credentials and source code. This does not apply to information that is already public, independently developed, or required to be disclosed by law. This obligation continues after the project ends.

16Portfolio & Site Credit

• Unless you ask us not to in writing, we may show completed work, your business name and logo in our portfolio, case studies and marketing.
• We may add a small "Powered by Yateer" credit link in the website footer. You may ask for it to be removed. A removal fee may apply where stated in the Proposal.
• We will never publish confidential information or private data in our portfolio.

17Warranty & Disclaimers

• We provide a 30-day free bug-fix period after go-live for defects in work we created, within the original scope.
• This does not cover issues caused by client edits, third-party updates, hosting changes, new browser or device versions, or misuse.
• Apart from this, services and products are provided "as is". We do not guarantee that any website or software will be completely error-free or uninterrupted.
• Information on this website is for general purposes and may change without notice.

18Limitation of Liability

To the maximum extent permitted by law, Yateer is not liable for any indirect, incidental or consequential loss, including loss of profits, revenue, data, business or reputation, arising from our services or website.

19Indemnity

You agree to indemnify and hold Yateer, its team and partners harmless from any claims, damages, penalties or costs (including legal fees) arising from content or materials you supply, your products or ads, your breach of these Terms, or your violation of any law or third-party rights.

20Cancellation & Refunds

Approved refunds are processed within 7–10 working days to the original payment method.

21Termination

• Either party may end a project with written notice if the other seriously breaches these Terms and does not fix it within 15 days.
• We may end services right away for non-payment, abusive conduct, or use of our services for illegal or harmful purposes.
• On termination, you pay for all work completed up to that date. Ownership transfers only for work that has been paid for.
• Sections on payment, intellectual property, confidentiality, liability and indemnity continue to apply after termination.

22Use of This Website

When using yateer.solutions, you agree not to:

• Copy, scrape or reuse our content, designs, code or images without permission
• Submit false, misleading or spam enquiries
• Try to hack, overload, or disrupt the website or its security
• Upload or send viruses, malware or harmful code
• Use the site for any unlawful purpose

Links to third-party websites are for convenience only. We are not responsible for their content or practices.

23Force Majeure

Neither party is responsible for delays or failures caused by events beyond reasonable control. These include natural disasters, pandemics, power or internet outages, government actions, strikes, war, or failures of third-party platforms. The affected party will inform the other and resume work as soon as possible.

24Governing Law & Disputes

These Terms are governed by the laws of India. We will always try to resolve concerns amicably first. Please contact us and allow 30 days for a resolution.

Disputes that cannot be resolved amicably will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue will be Bengaluru, Karnataka, and proceedings will be in English. Subject to this, the courts of Bengaluru have exclusive jurisdiction.

25Changes & Contact

We may update these Terms from time to time. The latest version will always appear on this page with a new "Last Updated" date. Continuing to use our website or services after changes means you accept the updated Terms. Active projects follow the Terms in force when the Proposal was approved, unless both parties agree otherwise.